Returns & Refunds Policy – Flormar Saudi Arabia

At Flormar Saudi Arabia, we are committed to providing a convenient and reliable online shopping experience.

Return Eligibility

For hygiene and safety reasons, skincare, makeup, and cosmetic products are generally non-returnable and non-refundable, except where products are:

• Damaged upon delivery.

• Defective.

• Incorrectly delivered.

This policy does not affect customers' rights under applicable Saudi Arabian consumer protection laws.

Return Request Period

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 5 days of receiving your order.

To submit a return request, please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photos of the affected product, if requested.

The 5-day notification period does not limit any additional rights available under applicable law.

Return Conditions

Eligible returned products should, where applicable:

• Be in their original packaging, where possible.

• Include all original accessories and components.

• Be accompanied by proof of purchase.

Products should be handled and preserved carefully while in the customer's possession.

Exchanges

Flormar Saudi Arabia does not offer product exchanges.

If you wish to purchase a different product, shade, or variant, please place a new order through our official website.

Online Returns

Products purchased through flormar.sa cannot be returned to physical Flormar stores.

All eligible return requests must be submitted through our customer support team.

Once your request is reviewed, our team will provide the necessary instructions and arrange the return collection where applicable.

Refund Process

Once an eligible return is received and verified, the approved refund will be processed to the original payment method, where supported.

If the refund to the original payment method is unsuccessful, our customer support team will coordinate an alternative refund method, such as a bank transfer.

Refunds in the form of store credit are not available.

Refund processing times may vary depending on the payment provider, bank, and completion of the return verification process.

Return Shipping

Return collection and any applicable shipping fees will be determined based on the reason for the return and applicable consumer protection regulations.

Customer Support

For return requests or further assistance, please contact:

Email: support@flormar.sa

Website: https://flormar.sa

Thank you for shopping with Flormar Saudi Arabia.