Returns Policy

Returns & Exchanges Policy

In line with international retail standards, skincare, makeup, and cosmetic products are non-refundable and non-exchangeable unless the items are damaged, defective, or incorrectly delivered.

If you wish to return or exchange a damaged or incorrectly supplied product, you must notify us within 5 days from the date of receiving your order.  exchanged items must be brought to the store as soon as possible and must be:

• Unused and in their original condition

• In the original packaging

• Accompanied by a copy of the purchase receipt
  

If you choose to return your purchase in-store for a refund or exchange, the refunded amount will be issued as credit, which will be provided upon successful return or exchange of the item(s).

For exchanges, please ensure the damaged or incorrect products are unopened and return them to a Flormar store, where they can be exchanged for items of equal value, subject to availability.

All returned products must be carefully preserved and unused. Flormar shall not be responsible for any loss or damage to products while in the customer’s possession.

Please note that we may not always be able to exchange returned items for the exact same product, shade, or variant, as some items may be available online only or for a limited time. In such cases, our store team will be happy to assist you in selecting the closest available alternative.

Refunds for payments made via credit or debit cards will be processed back to the original payment method. 

Thank you for shopping at Flormar Saudi Arabia. For further assistance, please contact our customer support team through support@Flormar.sa.